Return & Refund Policy

At MODEN LX, we value your satisfaction and want to ensure that every shopping experience with us is exceptional. Please read our Return & Refund Policy carefully to understand when and how refunds or replacements apply.

We handle all claims fairly and transparently.

1. Order Issues – Our Responsibility

We will resend your order or issue a full refund (including shipping fees) if any of the following situations occur:

  1. Parcel Lost:
    If your parcel shows no tracking updates for more than 30 days, it is considered lost and will be fully refunded or resent.
  2. Delayed Shipment:
    If we fail to ship your order within 7 working days after payment, you are eligible for a refund or reshipment.
  3. Damaged Product on Arrival:
    If your order arrives broken or damaged, please provide photo or video proof.     
    Note: For fragile items, if you declined protective packaging, we cannot take responsibility for breakage.
  4. Product Not Functional on Arrival:
    If the product cannot be used upon arrival and it was purchased through our Quality Check (QC) service, we will reissue or refund it.

2. Order Issues – Not Our Responsibility

We cannot offer free re-shipments or refunds in the following cases:

  1. Incorrect Address:
    The delivery address provided by the customer was incorrect, resulting in a failed delivery.
  2. Customs, VAT, or Import Duties:
    Any additional taxes or import fees charged by local authorities are the buyer’s responsibility.
  3. Uncollected Parcels:
    If no one collects the parcel and it is returned to us, we cannot offer a free resend or refund.
  4. Late Notification:
    Claims reported more than 3 months after shipping will not be accepted, as postal tracking data expires after that period.
  5. Marked as Delivered:
    If tracking shows the parcel as “Delivered”, but the buyer claims non-receipt, we cannot issue a refund.
  6. Change of Mind:
    Refunds or exchanges will not be granted if the customer simply dislikes the style, color, or design after receiving the product.

If you still wish to reorder a product under any of the above circumstances, the shipping and product cost will be borne by the customer.

3. How to Request a Refund or Replacement

If your situation meets the above conditions, please contact our Customer Support Team within 7 days of receiving the parcel.
Provide:

  • Your Order Number
  • Clear photos or videos of the issue
  • A short description of the problem

Our team will review your request and respond within 1–3 business days.

4. Contact Information

For return or refund inquiries, please reach out to us at:
📩 info@modenlx.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

Our Promise

At MODEN LX, we take pride in offering quality products and trustworthy service.
Every decision we make is guided by transparency, fairness, and customer satisfaction — because your trust matters most.